Repairs and warranty

Hiley electric scooters come with a 24-month warranty on both the components and the battery. The warranty is carried out in our service centre in Poland and repairs are realised in a Door-2-door fashion. Shipping costs depend on your location. For Polish customers shipping is provided free of charge. Warranty repairs are also realised in one of authorised Hiley service centers -> Check the map.

Report a failure

How do our door-to-door repairs work?

Make a request by filling out the repair request form.
Pack the scooter in the original box. If you do not have the original box use a replacement. Take care of the proper protection of the scooter.
The courier will pick up the scooter and deliver it to our service center.
After the repair, we will settle the shipping costs and a working scooter will return to you.

Repair request form

Terms and conditions of D2D service:
1. Remember that the scooter must be well packed in the original box or any rectangular box.
2. Clean the scooter before packing. Service may add an additional cleaning fee.
3. Remember that the warranty does not cover consumable parts such as inner tubes, tires, pads, bearings except for a defect revealed up to 300km of mileage.
4. Soon after your request has been registered, we will let you know when you can expect courier.
5. If the repair is not accepted under the warranty, the shipping costs are paid by the applicant.
6. The repair will be carried out within no more than 28 days from the date of receipt of the shipment.
7. The service is not responsible for defects during shipment caused by improper packing.

Enter the address from which the courier will pick up the scooter for repair.

First and last name*

E-mail *

Phone number *

City *

Postal code *

Street, house no., apartment no. *

Model

Serial number

Date of purchase

Repair type
WarrantyPaid

Proof of purchase

Fault description*

The package includes:* Remember to include an NFC tag to unlock the scooter!
KeysNFC tagChargerOther:

Transcribe the code from the image *